Hanoi La Suite hotel & Spa

Add: 52 Ma May St., Hoan Kiem Dist, Hanoi    Email: sales@hanoilasuitehotel.com     Tiếng Việt   English  Japan

Hotel regulations

La Suite Hotel
Please read this brief guide. To make your online booking, simply follow the directions, entering the details as prompted. Please allow 24 hours notice prior to your expected arrival to process the booking. Confirmation of a booking by the Client is deemed acceptance of these terms. In these Terms of Business, the following words shall mean:- “Client” – the person, firm or company making a booking or staying at the Hotel; “La Suite Hotel” – a hotel operated by Sunshine Vietnam Co.,Ltd. These terms apply to all bookings except to the extent that specific terms apply for a particular booking. Details are available on request from our reservations department (+844)-39264922. Confirmation of a booking by the client is deemed acceptance of these terms.

  1. Prices  All published rates include VAT or local service charges at the current rate. Accommodation rates are per room per night with meal plans as indicated.The Hotel reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later. After such dates, prices may only be altered to reflect a change in the rate of VAT or local service charge and taxes or for any other reason outside of the control of the Hotel, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.
  2. Availability  All rooms and rates offered by the Hotel are subject to availability and the discretion of the Hotel manager. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price.
  3. Bookings  Bookings must be guaranteed for the first night’s accommodation by a major credit or debit card, by payment of a deposit or by agreement in writing with a company, travel agent or hotel booking agency.  At the discretion of the Hotel, full pre-payment may be required.  At least 3 working days are required to process credit and debit card payments and 5 working days to process cheque payments.
  4. Arrival and departure  Bedrooms are usually available from 2pm local time on the day of arrival. Check out is usually by 11am local time.   There may be occasions, at times of high demand, when our Clients can check in and use all the hotel facilities, but the bedroom is still being prepared.
  5. Car parking  The hotel does not provide car-parking, however there are council controlled designated parking bays surrounding the hotel, please contact the hotel direct who will provide you with the current parking tarrif.  The Hotel does not accept responsibility for damage to, or for theft from, or for theft of vehicles parked outside Hotel premises.    Whilst happy to offer advice in relation to nearby parking areas the responsibility of parking your vehicle lies solely with the client and the hotel accepts no responsibility for parking fines incurred
  6. Cancellations, amendments and non-arrivals Cancellations and amendments for bookings can be made by contacting our reservations team on 0913046868.There is no charge, and any deposit paid will be returned, if a guaranteed reservation is cancelled at any time up to 2pm local time on the day of arrival excluding advance purchase rates.In the event of non-arrival or cancellation after 2pm local time and where the booking has been guaranteed, a charge equivalent to one night’s accommodation at the package rate at which the reservation was made will be levied. Normal terms of payment apply to these charges.  For this purpose the Hotel reserves the right to set-off the amount payable for such cancellation against the Client’s credit card without prior notice or approval of the Client, where applicable.If the Hotel cancels before 2pm local time on the scheduled day of arrival, the Hotel’s liability to the Client will be no greater than the amount paid by the client in respect of any booking. If the Hotel cancels after 2pm local time on the day of arrival, the Hotel’s liability will be limited to the charge for one night’s accommodation.   Where possible the Hotel may but is not obliged nor will it be liable to find alternative accommodation for the Client in the event that the Hotel is unable to accommodate the Client.A cancellation number will be provided at the time of cancellation and this should be retained for future reference.
  7. Payment  Settlement of the bill in full, less any advance payments must be made prior to departure from the Hotel.  Upon arrival the Hotel reserves the right to request preauthorisation of the Client’s credit or debit card or where payment is to be by cash, request the Client to place cash up to an amount of 1.5 times the room rate multiplied by the number of nights booked.All major credit and debit cards are accepted. Personal cheques are not accepted as payment method. Company cheques are not accepted without prior clearance. Please contact the Hotel prior to arrival. Accounts may only be forwarded for payment on completion by the Client and formal acceptance by the Hotel of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals. All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify the Hotel within 7 days of the invoice date and the Client’s obligation to pay all outstanding balances immediately will not be affected.The Hotel may charge interest at a rate of two percentage points per year above Bank of Scotland base rate on any outstanding balance before and after judgement.Your credit card or billing account details are only retained for the purpose of handling that individual transaction, unless you ask us to keep these details for future purchases which you may make through us. Personal Information and payment details may be used by the system to determine automatically the appropriate way to fulfil your order.In order to process a booking, your Personal Information and payment details may be passed to third party service providers and, where we are lawfully requested to do so, regulatory authorities. Such third party service providers will have access to the Personal Information needed to perform the relevant service.
  8. Children  Children aged 15 years and under must be accompanied by a responsible adult to ensure that the children’s behaviour is appropriate for other guests within the Hotel.Subject to the availability of suitable accommodation, children aged 15 years and under stay free when sharing a room with two adults, on the basis of one child per adult. Children sharing with one adult or in their own room pay 50% of the adult rate. At the discretion of the Hotel, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.
  9. Disabled guest rooms  A number of our rooms offer modified facilities for use by disabled guests. As needs do vary, guests are requested to check with the Reservations Office on 0913046868 or direct with the Hotel before booking.
  10. Dogs and other Pets are accepted solely at the discretion of the Hotel and, with the exception of guide dogs, are not allowed in public places. Clients and guests are asked to check in advance with the Hotel. A small charge may be made for each pet, except for guide dogs.The Client is responsible for controlling the pet and will be liable for any damage, soilage or injury however caused by the pet.
  11. Behaviour  The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately, in extreme circumstance the hotel reserves the right to ask the client to leave the premises without being liable for any refund or compensation.
  12. Discrimination  It is the policy of the hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.
  13. Comments and complaints  Any comment or complaint regarding the stay should be made to the Duty Manager at the time of visit so that the matter can be resolved immediately. Alternatively, write within 7 days to the Hotel’s General Manager
  14. Statutory requirements  The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.
  15. Liability  Other than for death or personal injury caused by the negligence of the Hotel, the Hotel’s liability to the Client is limited to the price of the booking. Unless the Hotel is liable under the above clause, the Client indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client.The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control. The Hotel does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the hotel premises. Clients are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the Clients, their guests or sub-contractors and will pay to the Hotel on demand the amount required to make good or remedy any such damage.Third Party Liability:The Hanoi Eternity Hotel does not accept any liability for services rendered by third parties to Clients notwithstanding that such services may be arranged by the Hanoi Eternity Hotel. Any claim, demand, charge, suit or damages which may be incurred by the Clients or their guest (or any person claiming thereunder) shall be made directly with such third parties and the La Suite Hotel shall render all reasonable assistance in this regard.
  16. Insurance  The client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
  17. Dispute  These terms will be construed in accordance with Vietnamese law and the Hotel and Client submit to the non-exclusive jurisdiction of the Vietnam courts.
  18. Internet facilities  Internet facilities are provided by third party providers. Where these facilities are made available in Hotels, the Client acknowledges that there may be disruption to the connection without prior notice and the Hotel shall not be liable whatsoever for such disruption. The Client further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence or in contravention of any licence and will indemnify the Hotel against any claim demand suit prosecution arising therefrom.
  19. Our breakfast will be served daily on the at the Lobby daily during 07:00 a.m. – 9:30 a.m.
  20. Room cleaning service will be provided  daily.
  21. Wireless Internet Access is available on each floor with specified password and for Free of Charge.
  22. CHECK-IN & CHECK-OUT- Check-in time is since 13:00 and Check-out time is at 12:00. If you would like to stay more or late check-out, please inform us in advance.
  23. SURCHARGE FOR EARLY CHECK-IN - Early check-in before 13:00 is subject to room availability. We will try to give the room to you as soon as possible for free when the is available. However, if you need to check in early in certain time we have to keep the room from night before so the surcharge will be applied.
    – Early check-in before 8:00 AM: a charge of 75% of room rate per night shall be applied.
    – Early check-in after 8:00 AM: a charge of 50% of room rate per night shall be applied.
    – Early check-in before 5:00 AM: a charge of 100% of room rate per night shall be applied
  24. SURCHARGE FOR LATE CHECK-OUT- Late check-out before 16:00, a charge of 30% of room rate per night shall be applied
    – Late check-out from 16:00 to 18:00, a charge of 50% of room rate per night shall be applied.
    – Late check-out after 18:00, a full charge of room rate per night shall be applied.
  25. CHILDREN POLICIES- For children under 6 years old: Free of Charge (sharing beds and meals with parents)
    – For children from 6 – 12 years old will be charge 50 % as adult rate (sharing bed with their parents).
    – For children from 12 years old upward will be charged as adult policy.
  26.  PAYMENT- Visa, Master Card, JCB, all Vietnamese bank cards are accepted, Cash.
  27.  CALLING INSTRUCTION

Eternity hotel provides international dialling (IDD – ) and domestic dialling from your room.

To call SDD/ mobile phone, please call 9- Area code – Phone number
For example, to call the number 39276789 in Ho Chi Minh city (province code: 8), you dial: 9-08- 39276789

For each Vietnamese province dialling code, please ask the hotel receptionists or check on the Internet by yourselves. Remember the Ha Noi dialling code is 4 and for Ha Noi internal calling, you do not need to dial 4 before your number. For example, to call the number 39262641 in Ha Noi (province code: 4), you dial: 9-39262641

To call IDD, please call 9- 00- Country code – Area code– Phone number
For example, to call the number 89001234 in Australia (Country code: 61-area code 3), you dial:
9-00- 61-3- 89001234

For each Country dialling code, please ask the hotel receptionists or check on the Internet by yourselves.
You can pay your IDD bill when you check-out the rooms.

To call the hotel Receptionists, you dial: 100 or 0

To call other room, you dial the room number. For example, to call your friends staying in room 403, you dial: 403