Hanoi La Suite hotel & Spa

Add: 52 Ma May St., Hoan Kiem Dist, Hanoi    Email: sales@hanoilasuitehotel.com     Tiếng Việt   English  Japan

Terms and Conditions

1- Free of Charge: For each booking start at 15 rooms, at least 01 room FOC will be offered. We have many other promotions at the time of booking.

2- Children policy:

Free of charge for children less than 6 year-old (sharing bed with their parents).
The children from 6 – 12 years old will be charge 25 % room rate (sharing bed with parents).
Children from 12 years old upward will be charged as 50% room rate (sharing bed with parents) or 100% room rate (compulsory private room)

3- Surcharge/Reduction based on supply/demand is applied with agreement of the both parties upon booking confirmation. Extra bed is charged 10 $/ bed (including breakfast). Surcharge on the 24th and 31st December is 15% per room per night.

4- All the bookings/ Confirmations/Cancellations/Amendments must be in writing or facsimile or by e-mail sent directly to the Hotel’s reservation office.
Hotel reservation contact: Ms. Quyen
Tel: (+ 844) 39262641 39262642
Mobile: (+ 84) 913815659
Email: sales@hanoilasuitehotel.com

5- A completed Rooming list should be advised at 7 days before guest check-in during May to September; 14 days before guest check-in in high season from October to next April. This is a NOT compulsory policy but you can help us make checking-in procedures faster.

6- Cancellation and No Show:

• No-Show fee equal to 100% payment of the total room charge of the whole period reserved.
• Cancellation  within 5 days before arrival  date to be charged 50 % of the whole booking or number of all rooms reduced
• Cancellation within 2 days before arrival  date to be charged 100 % of the whole booking or number of all rooms reduced

7- Payment & Deposit:

- Deposit based on supply/demand is applied with agreement of the both parties upon booking confirmation. In some cases, guests are not requested for paying deposits, especially for 1-2 night booking. For long-term staying, deposits are compulsory for the Hotel to reserve the room for the Buyers.
– Full payment should be received by Hotel before guests check-out.
– All payments are exclusive of all banking charges, remittance fees, taxes, deduction or with holding whatsoever, which shall be payable by the Buyer/guests.